ID: 2856626460972
Troya Technology and N11 The defective product does not receive return
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I bought the following product through a store called Troy Technology from n11.com;
Lenovo V14 G2 I5-1135G7 8 GB 256 GB SSD 2 GB MX350 FREE DOS 14 "FHD Laptop
https://www.n11.com/urun/lenovo-v14-g2-itl-82ka00ectx-i5-1135g7-8-gb-256-SSD-2-mx350-Free-dos-14-fhd-dizustu-bilgisayar-26054448?magaza=troyateknoloji
The product arrived, Touchpad did not work on the installation screen. I did not worry about the warranty period to appear for 2 months, and the battery did not exceed 60 %. We installed Windows 11, but the Touchpad Lenovo service could not be solved despite the phone support or even remotely connected. We installed Windows 10, but at that time I said I was going to use it in Linux, they did not take care of it, they advised me to install Windows 10, I set up all the updates, I bought all the updates there through the Lenovo assistant, but it didn't work.
Then I returned the product as a consumer because it could cause problems in the long run.
The product I bought zero has problems and my return process is stated with the most natural right and laws.
The biggest reason I get from N11 is that N11 is in between.
But neither the store approaches, nor the N11 defends the consumer.
Since the first day of the demand for return, the store thinks the return process as if it was not a natural process, and this issue caused me to completely lose my confidence in the product.
In other words, no one "You are right for the misfortune you have experienced, if you do a lot of transactions in Windows 10, but you do not want to get tired and Linux, Windows 11, if you want to use certain we can not use the necessary return process," he does not say.
I have encountered a lot of problems in zero product. I'm not the one who doesn't understand the computer technique, I gave my years to that profession, but I'm treated as if I'm stupid.
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