ID: 9747377007450
General Mobile Authorized Service Is Insufficient to Solve Problems
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I bought a General Mobile Discovery Elite brand phone. Although the phone worked well at first, it started to have problems after 6-7 months with the updates. In particular, problems began to occur such as screen stuttering, crashes from the system, applications not opening and some applications not working. I sent the phone to the authorized service. When they repaired it and sent it back, they sent it with the screen open from the body. When I took it to the authorized service again, they fixed it this time, but I was left without my phone for about 2 months. 1-2 months after it was repaired, the same problems started to occur again. Moreover, this time the battery also broke. When I took the phone back to the authorized service, they told me that I needed to buy an adapter so that the battery could be replaced under warranty. They said that there was a small scratch on the adapter, that this was user error and that I had to buy a new adapter. When I told them to keep the adapter and replace the battery, they said that other operations cannot be done without purchasing the adapter. When I asked if the reason for the battery failure was the scratch on the adapter, they said it was not, but that it was the company's policy. I told them that I gave up on having my phone repaired and asked them to send my phone back. Afterwards, I applied to the consumer arbitration committee and it was decided to refund the fee. During the approximately 1.5 years I used the phone, I could not get any efficiency and I was a victim.
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