ID: 3405788403090
KVK TRABZON
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Hello. I am Bilal Pehlivan... I am writing from Erzurum. I sent my Infinix Hot 40i device to Trabzon KVK on October 9th... They have been saying 'we are waiting for parts from abroad' since the day I sent the device. When it came to asking for money, they called 3 times a day and harassed me by putting moral pressure on me. They kept sending messages saying, 'If you don't send money, we will send your phone back.' But everything until you send the money. After sending the money, they either don't answer the phone or leave you with no solution. They almost oblige me. I called you many times and said, 'We reported your urgency and took note. They say 'Our teams will return to you', but they don't. I say, if it doesn't work, tell me that, they don't say that either. 'Send a refurbished phone then,' I say. They say 'There is no such procedure'. I say 'Then refund your money or cancel', and this time they say 'We won't give your money back'.
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